S.M.A.R.T Metrics that Make a Difference

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On information overload? Lost in a sea of data? We are bombarded these days with reports, metrics, KPIs, variances, and benchmarks. Too much data can be paralyzing, collecting the wrong data can be inefficient and having no data can lead to poor decision making. Data should be simple, measurable, achievable, relevant, and time bound – also known as S.M.A.R.T. It is time to take control of your FM data and make it work harder and smarter. To achieve this, we have to first understand what matters to your organization and then we can measure it.

This session will explore how to figure out what is actually important to your organization, what it values and what it cares about. Then, once we understand what your organization values, it can be translated into identifying the type of FM data and metrics you should be collecting, tracking and measuring.

During this webinar, Alana Dunoff, Consultant and Adjunct Professor at Temple University, will discuss the factors that constitute a S.M.A.R.T. metric. As key takeaways from the webinar, you will be provided with:

-Detailed insight into the concept of S.M.A.R.T data
-Examples of the power one piece of data can have
-Information why “bad news data” is great data

Original session held on July 21, 2016

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